Terms of Use

1. Orders

All orders placed through our online ordering system are subject to availability and

acceptance by Victoria Food Services.

By placing an order, the customer confirms that:

• The order details are correct
• Delivery information is accurate
• An authorised representative has approval to place the order on behalf of the company or organisation

2. Pricing

All prices are listed in New Zealand Dollars (NZD) and may include GST unless otherwise stated.

Prices are subject to change without notice; however, confirmed orders will be charged at the quoted price at the time of ordering.

3. Payment Terms

Payment terms may vary depending on the customer account arrangement.

Unless otherwise agreed:

• Online orders may require payment at the time of ordering
• Account customers must pay invoices by the due date stated on the invoice
• Overdue accounts may incur collection costs and/or suspension of future ordering privileges

4. Cancellations & Changes

Orders may be cancelled or amended free of charge up until 11:30 a.m. on the business day prior to delivery.

After this time:

• Full charges will apply to cancelled orders
• Reductions in guest numbers may not be accepted
• Additional items or increases may be accommodated where possible but are not guaranteed

This policy is necessary due to staffing, preparation, and fresh ingredient purchasing commitments.

5. Delivery

Victoria Food Services will make every reasonable effort to deliver orders at the requested delivery time.

However:

• Delivery times are estimates only
• Delays caused by traffic, weather, accidents, or unforeseen operational circumstances are outside our control
• Customers must ensure safe and reasonable access for delivery

Risk in the goods passes to the customer upon delivery.

6. Dietary Requirements & Allergens

While every care is taken in the preparation of food:

• Victoria Food Services operates in a kitchen that handles common allergens including nuts, dairy, gluten, eggs, seafood, and soy
• We cannot guarantee the complete absence of trace allergens
• Customers are responsible for advising all dietary requirements at the time of ordering

7. Equipment & Collection

Any platters, boxes, hot holding equipment, or hired items supplied by Victoria Food Services remain our property unless purchased outright.

Customers may be charged for:

• Missing items
• Damaged equipment
• Unreturned hire equipment

Collection fees will be applicable if we are required to pick up any assets after delivery. The collection fee will be the same as the delivery in most cases.

Assets can be returned to our HQ at 42 Leeds Street before 10am the following day to avoid